🚚 Free Shipping on Orders Over $150 Across Canada 🛡️ Research-Grade Peptides • Laboratory Tested • 99%+ Purity 🔒 Secure Checkout • Fast & Discreet Shipping 🚚 Free Shipping on Orders Over $150 Across Canada 🛡️ Research-Grade Peptides • Laboratory Tested • 99%+ Purity 🔒 Secure Checkout • Fast & Discreet Shipping
Returns & Refund Policy
At LP Canada Inc., operating as Lux Peptides, customer satisfaction is important to us. We are committed to providing premium-quality research products and exceptional customer service. Please review our Returns & Refund Policy before placing your order.
For cancellations, order issues, and questions about this policy, email [email protected].
Order Cancellations
Orders may be cancelled before they have been processed and shipped.
If you need to cancel your order, please contact our customer support team as soon as possible and provide your order number.
Once your cancellation request has been confirmed, any eligible refund will be issued to your original payment method.
Returns
Due to the specialized nature of research peptides and our strict quality assurance standards, we do not accept returns on products that have already been shipped.
Research compounds require controlled storage and handling conditions. Once a product leaves our facility, we cannot verify that these conditions have been maintained. For this reason, returned products cannot be accepted for resale or redistribution.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.
To help us resolve the issue quickly, please include:
Your order number
A brief description of the issue
Clear photos of the product and packaging
Our support team will review your request promptly and, where appropriate, arrange a replacement or another suitable resolution at no additional cost.
Refunds
Approved refunds for cancelled orders before shipment will be issued to the original payment method.
Once processed, refunds generally appear within 2–5 business days, although processing times may vary depending on your financial institution.
Please note: Shipping charges are non-refundable once an order has been dispatched.
Non-Refundable Items
Refunds or returns cannot be provided in the following situations:
Orders that have already been shipped
Products that have been opened, used, or altered
Orders placed incorrectly by the customer
Requests due to a change of mind after shipment
Products that have not been stored according to the recommended guidelines
Lost or Delayed Shipments
If your package is delayed or appears to be lost in transit, please contact our customer support team.
We will work directly with the shipping carrier to investigate the shipment and assist in resolving the issue as quickly as possible. If your tracking information indicates a delivery problem, our team will guide you through the next steps.
How to Request Assistance
If you need to cancel an order or report an issue, please contact our customer support team and include the following information:
- Order number
- Full name
- Description of the issue
- Supporting photos (if applicable)
We aim to respond to all inquiries within 1–2 business days, and many requests are handled sooner.
Return instructions and address: Please email [email protected] before sending any product back. If our support team authorizes a return as part of resolving an order issue, we will provide return instructions and the approved return address. Do not send products back without prior authorization.
Research Use Only
All products sold by LUX PEPTIDES are intended strictly for laboratory research purposes only.
Our products are not intended for human consumption, medical use, therapeutic use, or veterinary use.
By placing an order, you acknowledge and agree that all products are being purchased solely for legitimate laboratory and scientific research purposes.
Questions?
If you have any questions regarding our Returns & Refund Policy, please contact our customer support team. We are always happy to assist you.
