Shipping Policy

At Lux Peptides, we provide straightforward shipping rates, prompt order processing, and tracking with every shipment.

Shipping Within Canada

We ship exclusively within Canada using Canada Post Xpresspost. International shipping is not available.

Both our free-shipping and flat-rate options use the same Xpresspost service.

Shipping Rates & Free Shipping

Free-shipping eligibility is calculated using the merchandise subtotal after all discounts and promotional codes have been applied, and before taxes and shipping charges.

An order subtotal of exactly $150 CAD does not qualify for free shipping. Shipping charges and applicable taxes are displayed at checkout before you complete your purchase.

All prices are in Canadian dollars.

Order Processing & Same-Day Shipping

Orders placed with payment received and confirmed before 3:00 p.m. EST, Monday through Friday, ship the same business day.

Orders placed at or after the cutoff, on weekends, or on statutory holidays are processed for shipment on the next business day.

Same-day shipping applies to in-stock items and orders with complete and accurate shipping information. Orders awaiting payment confirmation, address corrections, or additional information may require extra processing time. We will contact you if an issue prevents your order from shipping as expected.

Same-day shipping refers to dispatch—not same-day delivery.

Estimated Delivery Times

Canada Post Xpresspost generally provides delivery within 1–2 business days between most major urban centres. Delivery to smaller communities, northern regions, and remote areas may take longer. Actual transit times depend on the shipment’s origin and destination.

Delivery estimates are separate from order processing and exclude the day of mailing, weekends, and statutory holidays. Weather, peak shipping volumes, and carrier disruptions may affect delivery times.

Lux Peptides does not promise a specific arrival date. Please refer to your Canada Post tracking information for the latest estimated delivery date and shipment updates.

Shipping Confirmation & Tracking

Tracking information is sent by email when your order ships. Your shipping confirmation includes your tracking number so you can follow your package through Canada Post.

Please ensure your email address is entered correctly at checkout. If you do not see your shipping confirmation, check your junk or spam folder before contacting us.

Packaging & Receiving Your Order

Orders are sealed and shipped in insulated packaging. Please inspect your shipment upon arrival and follow the storage instructions provided for your products.

Shipping Addresses & Order Changes

Please check your shipping address carefully before completing your purchase, including your unit or apartment number and postal code.

If you notice an error, contact us immediately with your order number and the correct information. We will make reasonable efforts to update your order before dispatch, but changes cannot be guaranteed once processing has begun. Address changes may not be possible after shipment.

If your package is returned because of an incorrect or incomplete address, or because it was not collected, we will contact you to discuss the next steps. Additional shipping charges may apply to reship the order. Any charges will be explained and confirmed with you before reshipment.

Delayed or Missing Packages

If your shipment appears delayed, review the latest Canada Post tracking information and contact us for assistance.

If tracking shows “Delivered” but you cannot locate your package, please check your mailbox, community parcel locker, usual delivery location, and with anyone who may have accepted it on your behalf.

If the package remains missing, contact us with your order number and tracking number. We will assist with a Canada Post investigation and work with you to determine an appropriate resolution.

Damaged, Incorrect, or Incomplete Orders

If your order arrives damaged, contains an incorrect item, or is missing an item, contact us as soon as possible.

Include your order number, a description of the issue, and clear photos of the shipping label, packaging, and affected items where applicable. Keep the packaging and contents while the issue is being reviewed.

Our team will assess the situation and help arrange an appropriate resolution. Please also review our Returns & Refund Policy.

Contact Us

For shipping questions or assistance with an order, email [email protected].

Please include your order number and, when available, your tracking number so we can assist you efficiently.