FAQ | Lux Peptides

🚚 Free Shipping on Orders Over $150 Across Canada 🛡️ Research-Grade Peptides • Laboratory Tested • 99%+ Purity 🔒 Secure Checkout • Fast & Discreet Shipping 🚚 Free Shipping on Orders Over $150 Across Canada 🛡️ Research-Grade Peptides • Laboratory Tested • 99%+ Purity 🔒 Secure Checkout • Fast & Discreet Shipping

Frequently Asked Questions

Shipping

Do you offer free shipping?

Yes. We offer free expedited shipping on orders over $150 CAD within Canada.

Do you ship outside Canada?

At this time, LUX PEPTIDES ships exclusively within Canada.

When will my order be shipped?

Orders with payment received and confirmed before 3:00 p.m. EST, Monday through Friday, ship the same business day. Orders placed at or after the cutoff time, on weekends, or on statutory holidays are processed for shipment on the next business day. Same-day shipping refers to dispatch, not delivery.

Which shipping service do you use?

We ship exclusively within Canada via Canada Post Xpresspost, with tracking. Delivery typically takes 1–2 business days between most major urban centres. Delivery to smaller communities, northern regions, and remote areas may take longer. Delivery estimates are separate from order processing and exclude the day of mailing, weekends, and statutory holidays. Please see our Shipping Policy for full details.

Will I receive tracking information?

Yes. Once your order has shipped, you’ll receive an email containing your tracking number so you can monitor your shipment from dispatch to delivery.

HOW IS IT PACKAGED

Orders ship sealed in insulated packaging to protect product integrity in transit.

Product Storage

How should research peptides be stored?

Lyophilized (Powder) Peptides

Store in a cool, dry place away from direct sunlight.
For long-term storage, keep frozen at -20°C.

Reconstituted Peptides

Store refrigerated between 2°C and 8°C.
Use according to your laboratory’s research protocol after reconstitution.

What is the shelf life of your products?

When stored correctly in their lyophilized form, most research peptides remain stable for up to 24 months.

Ordering & Payment

Which payment methods do you accept?

We currently accept: all major credit cards, Interac e-Transfer and Crypto. Payment instructions are provided during checkout.

My package hasn't arrived. What should I do?

Start by checking the tracking information included in your shipping confirmation email. If your shipment appears delayed or has been marked as delivered but cannot be located, please contact our customer support team and we’ll assist you with the next steps.

Returns & Refunds

Can I cancel my order?

Yes. Orders may be cancelled before they have been shipped. Once approved, eligible refunds are processed promptly.

Do you accept returns?

Due to the nature of research products and quality assurance requirements, all sales are final. However, if your order arrives damaged or an error occurred during fulfillment, please contact us immediately so we can resolve the issue.

How long do refunds take?

For approved cancellations made prior to shipment, refunds are issued to the original payment method. Once processed, refunds generally appear within 2–5 business days, although processing times may vary depending on your financial institution.

Bulk Orders

Do you offer bulk pricing?

Yes. If you’re interested in larger quantities or custom orders, please contact our customer support team for pricing and availability.

Research Use

Are your products intended for human consumption?

No.

All products sold by LUX PEPTIDES are intended strictly for laboratory research purposes only.

They are not intended for human consumption, medical use, therapeutic use, or veterinary use. Products are supplied exclusively for qualified laboratory and scientific research in accordance with our Terms & Conditions.

Need More Help?

How can I contact customer support?

If you have additional questions or require assistance with an order, our customer support team is here to help. We aim to respond to all inquiries within 1–2 business days, with many messages answered sooner.