🚚 Free Shipping on Orders Over $150 Across Canada 🛡️ Research-Grade Peptides • Laboratory Tested • 99%+ Purity 🔒 Secure Checkout • Fast & Discreet Shipping 🚚 Free Shipping on Orders Over $150 Across Canada 🛡️ Research-Grade Peptides • Laboratory Tested • 99%+ Purity 🔒 Secure Checkout • Fast & Discreet Shipping
FAQ
Find answers about orders, shipping and product information.
A selection from the Lux collection
Shipping
Do you offer free shipping?
Yes. We offer free expedited shipping on orders over $150 CAD within Canada.
Do you ship outside Canada?
At this time, LUX PEPTIDES ships exclusively within Canada.
When will my order be shipped?
Orders with payment received and confirmed before 3:00 p.m. EST, Monday through Friday, ship the same business day. Orders placed at or after the cutoff time, on weekends, or on statutory holidays are processed for shipment on the next business day. Same-day shipping refers to dispatch, not delivery.
Which shipping service do you use?
We ship exclusively within Canada via Canada Post Xpresspost, with tracking. Delivery typically takes 1–2 business days between most major urban centres. Delivery to smaller communities, northern regions, and remote areas may take longer. Delivery estimates are separate from order processing and exclude the day of mailing, weekends, and statutory holidays. Please see our Shipping Policy for full details.
Will I receive tracking information?
Yes. Once your order has shipped, you’ll receive an email containing your tracking number so you can monitor your shipment from dispatch to delivery.
HOW IS IT PACKAGED
Orders ship sealed in insulated packaging to protect product integrity in transit.
Product Storage
How should research peptides be stored?
Lyophilized (Powder) Peptides
- Store in a cool, dry place away from direct sunlight.
- For long-term storage, keep frozen at -20°C.
Reconstituted Peptides
- Store refrigerated between 2°C and 8°C.
- Use according to your laboratory’s research protocol after reconstitution.
What is the shelf life of your products?
When stored correctly in their lyophilized form, most research peptides remain stable for up to 24 months.
Where can I view a Certificate of Analysis (COA)?
Where a COA is published, open the product page and scroll to Current COA. Select the vial content to see its matching results, then use View COA to open the PDF or the verification link to check the report.
Browse our product catalogue to find your product.
Ordering & Payment
Which payment methods do you accept?
We currently accept: all major credit cards, Interac e-Transfer and Crypto. Payment instructions are provided during checkout.
What name will appear on my credit card statement?
Purchases will appear on your credit card statement as LP Canada Inc.
My package hasn't arrived. What should I do?
Start by checking the tracking information included in your shipping confirmation email. If your shipment appears delayed or has been marked as delivered but cannot be located, please contact our support team and we’ll assist you with the next steps.
Returns & Refunds
Can I cancel my order?
Yes. Orders may be cancelled before they have been shipped. Once approved, eligible refunds are processed promptly.
Do you accept returns?
All sales are final after shipment, except for an eligible claim under our Limited 99% Purity Guarantee, an approved resolution for a damaged, defective or incorrect order, or where applicable law requires otherwise. Review our Returns & Refund Policy before ordering.
Do you offer a 99% purity guarantee?
Yes. Eligible research compounds sold with a minimum 99% purity specification are covered by our Limited 99% Purity Guarantee. If authorized independent testing verifies purity below 99.0%, we refund the eligible affected product and reimburse eligible testing costs under the policy.
Contact info@luxpeptides.ca within 30 days of delivery, before opening or testing. Prior written approval, a qualified independent Canadian laboratory, an unopened original vial, laboratory photographs of the actual matching vial and a complete traceable report are required.
The original tested vial, retained sample and eligible remaining units claimed must be returned as instructed; documented material consumed by the laboratory is handled under the policy. The buyer pays shipping to the laboratory and return shipping.
This exception covers purity below 99.0% only. It does not cover a particular research outcome or a result lower than a batch COA that still meets 99.0%. Read the complete guarantee limits and conditions before arranging testing. Mandatory legal rights are unaffected.
How long do refunds take?
Approved cancellations are refunded to the original payment method. After processing, funds generally appear within 2–5 business days, depending on your financial institution. For a complete, verified purity claim, we aim to process the refund within 10 business days after receiving the required return and evidence; any justified verification delay will be communicated. See the guarantee limits and conditions.
Bulk Orders
Do you offer bulk pricing?
Yes. If you’re interested in larger quantities or custom orders, please contact our support team for pricing and availability.
Research Use
Are your products intended for human consumption?
No.
All products sold by LUX PEPTIDES are intended strictly for laboratory research purposes only.
They are not intended for human consumption, medical use, therapeutic use, or veterinary use. Products are supplied exclusively for qualified laboratory and scientific research in accordance with our Terms & Conditions.
Need More Help?
How can I contact support?
If you have additional questions or require assistance with an order, our support team is here to help. We aim to respond to all inquiries within 1–2 business days, with many messages answered sooner.
IDENTITY VERIFIED
Mass spectrometry testing confirms the molecular identity.
PURITY TESTED
HPLC analysis is used to evaluate purity and confirm product quality.
QUALITY ASSURED
Products are sourced and handled according to strict standards.
CLIMATE
Sensitive products are stored under appropriate conditions to help maintain stability.
